These Terms and Conditions apply to all products and services provided by Turath. By accessing our website placing an order or interacting with us you confirm that you have read understood and agree to be bound by these terms. These terms govern your relationship with Turath and outline your rights and responsibilities when purchasing our products.
By placing an order with Turath you confirm that you are at least 18 years old or have the permission of a legal guardian and that the information you provide is accurate complete and current.
Turath makes every effort to display product details accurately. Due to variations in production materials lighting and screen settings actual colors and textures may differ slightly. All dimensions and descriptions are approximate unless stated otherwise.
An order placed through our website or communication channels constitutes an offer to purchase. We reserve the right to accept or reject orders at our discretion. Confirmation of order receipt does not signify acceptance. A contract is formed only when the order is processed and shipped.
All prices are displayed in the currency indicated on our site and include or exclude taxes based on local requirements. Turath reserves the right to update prices at any time. Payments must be made in full at the time of purchase using the available payment methods.
Certain items may have limited quantities. In case an item becomes unavailable after your order is placed we will contact you to offer an alternative solution or a cancellation.
Our products are intended for decorative home use unless otherwise stated. Turath is not responsible for misuse or improper installation of any item. Follow all care instructions provided with each product.
Turath owns all rights to the content images text products and materials displayed on the website. You may not reproduce modify distribute or use any of our intellectual property without written permission.
To the maximum extent permitted by law Turath is not liable for indirect incidental special or consequential damages including but not limited to loss of profits loss of data or business interruption. Our liability for any direct damage is limited to the total amount paid for the product in question.
Turath is not responsible for delays or failures caused by events outside our control including natural disasters transportation disruptions civil unrest or other events classified as force majeure.
These terms may be updated periodically. The latest version will always be available on our website. Continued use of our services after changes indicates acceptance.
Turath collects personal information that you provide when placing an order subscribing to newsletters or contacting customer support. This includes name email phone number address order details and payment related information. We may also collect non personal data such as browser type device type and usage analytics.
We may share your information with trusted third parties involved in processing your order including payment processors delivery providers and IT service providers. These parties are required to handle your information securely and only for the purpose of delivering the service.
Turath uses reasonable administrative technical and physical safeguards to protect personal information. While we aim to provide a secure experience no online data transmission is completely risk free.
Our website uses cookies to improve functionality personalize your experience and analyze traffic. You may disable cookies through browser settings but some features may not function correctly.
We retain personal information for as long as necessary to fulfill the purposes it was collected for including legal reporting and accounting obligations.
You may request access to correction or deletion of your personal information subject to applicable laws. Contact us using the details provided at the end of this document for any privacy related requests.
Orders typically require 1 to 3 business days of processing before shipment. During high volume periods processing may take longer. You will receive a confirmation once your order has been shipped.
Shipping fees are calculated based on location order size and courier rates and will be displayed at checkout prior to payment.
If a delivery attempt fails due to incorrect information or inability to reach you the courier may schedule an additional attempt. Extra charges may apply depending on the service provider.
While Turath works with reliable carriers certain delays may occur due to weather conditions logistical issues or circumstances beyond our control. We will notify you of any major delays when possible.
Customs fees duties or import taxes may apply for customers outside Egypt and are the sole responsibility of the customer.
Due to the nature of our products and quality control standards Turath does not accept returns or issue refunds once an order has been delivered. Please ensure that product selection and order details are correct before finalizing your purchase.
If an item arrives damaged or defective you must contact us within 48 hours of delivery with clear photos and a description. Each case will be evaluated individually. If approved Turath may offer a replacement or store credit at our discretion.
Orders may be canceled only before shipment. Once the order has been handed to the courier it cannot be canceled.
For any inquiries regarding these terms or to exercise your privacy rights contact us at info@turath.com or by mail at Turath Cairo Egypt Please replace with your official registered address before publishing.